Frequently Asked Questions

Property Care is a scheduled visual and operational review of an unoccupied or seasonally occupied home. It provides consistent observation, documentation, and communication while you are away.

No. Coastal Guardian does not replace licensed home inspectors, security providers, contractors, engineers, or trade professionals. We provide property oversight and report visible conditions and operational observations within the authorized scope of each visit.

Your checklist is built around your property. It may include accessible exterior areas, doors and windows, plumbing fixtures, HVAC operation, temperature and humidity, appliances, lighting, pool and lanai areas, docks, visible pest activity, and other agreed priorities.

No service can guarantee that damage, failure, intrusion, or loss will not occur. Regular oversight creates opportunities to identify visible concerns sooner, document conditions, and communicate promptly.

Visit frequency is selected during onboarding based on the home, travel schedule, preferences, service plan, and any relevant requirements you ask us to consider.

Yes. Every Guardian Property Condition Assessment identifies the Guardian who performed the visit along with the visit date and documented service details.

You receive a Guardian PCA containing visit information, inspection results, observations, supporting photographs, Guardian Insight™, and recommended next steps when appropriate.

We document what we observe, contact you according to the urgency and your communication preferences, and take only the protective or coordination actions you have authorized.

Yes. Vendor access and coordination may be included in your service plan or arranged as an approved concierge service, subject to scope, scheduling, and availability.

We can complete approved preparation tasks, document pre-storm condition, and perform post-storm assessments when conditions permit. Scope depends on timing, safety, property needs, authorization, and service availability.

Yes. Arrival and departure services can include requested temperature settings, lighting, deliveries, basic readiness checks, and confirmation of doors, windows, appliances, utilities, and other agreed details.

Coastal Guardian provides observation, authorized protective actions, and coordination. Work requiring a licensed or specialized trade is referred to an appropriate service professional with homeowner approval.

Every plan follows the same Guardian Standard™. The plans differ in the amount of included coordination, concierge support, proactive assistance, and ongoing home care management.

Yes. Your Property Profile, visit checklist, communication preferences, and approved concierge support are tailored to the home and your priorities.

Insurance policies and carrier requirements vary. You are responsible for confirming any vacancy, occupancy, inspection-frequency, documentation, or notification requirements directly with your insurance professional. We can discuss how our service records may support your documentation needs without making coverage guarantees.

Schedule a consultation. We will discuss your home and needs, complete a walkthrough, create your Property Profile, and recommend an appropriate service plan and visit schedule.